HOOC Privacy Policy
This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase from hooc.co.nz (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically gather certain details about your device, such as your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the specific web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following methods:
- Cookies: Data files placed on your device or computer that often include an anonymous unique identifier. To learn more about cookies and how to disable them, visit allaboutcookies.org.
- Log Files: Track actions occurring on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web Beacons, Tags, and Pixels: Electronic files used to record information about how you navigate the Site.
When you make a purchase or attempt to make a purchase through the Site, we collect specific details from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. This information is referred to as “Order Information.”
In this Privacy Policy, when we mention “Personal Information,” we are referring to both Device Information and Order Information.
How We Use Your Personal Information
We primarily use the Order Information to process any orders placed through the Site (including managing your payment information, arranging for shipping, and providing invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- Provide you, in accordance with your preferences, with information or advertising about our products or services.
We use the Device Information collected to help identify potential risks and fraud (particularly your IP address) and to improve and optimize our Site (for example, by generating analytics about how customers browse and interact with the Site, and to evaluate the success of our marketing and advertising campaigns).
Sharing Your Personal Information
We share your Personal Information with third parties only to the extent necessary to assist us in using your Personal Information as described above. For instance, we use Shopify to operate our online store and Google Analytics to help us understand how customers use the Site. You can opt out of Google Analytics here: Google Analytics Opt-out.
Data Retention
When you place an order through the Site, we retain your Order Information for our records unless and until you request us to delete this information.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have any questions, or if you wish to file a complaint, please contact us by email at info@hooc.co.nz.